FAQs
Frequently Asked Questions
Oh hello, looks like you are looking for answers. We've put together some commonly asked questions to give you more information about MIBO Store. If you have questions that you can find answer to, please use the Contact Us page.
Payments
We accept payments from all the credit card types (Visa, Mastercard, Maestro, Amex, Discover, JCB, Diners Club) and also PayPal.
All our products are listed in your country's currency. If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on the website. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Browse through our collections and search for the items you love, then click the "Add to cart" button and then "Check out". Enter your shipping and billing information and wait for your order to arrived at your doorstep. That's it! Very easy. :)
Shipping and Orders
It's totally free!
We will send you the tracking number of your orders via email that you filled down when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after receiving that email.
Once you place your order, please allow 3-5 business days for it to be processed. After that, it will take 12-20 business days for delivery in the United States, and 18-30 business days for orders outside of the United States.
We ship your orders from various international warehouses (US, Canada, Mexico, Eastern Europe, China and Singapore). Our inventory is distributed over multiple fulfillment centers around the world so you could receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 6 weeks, please contact us to look into your shipment or refund your payments.
Returns and Refunds
We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please contact us or write to us at support@mibostore.com. Let us know the problem and don't forget to attach photo or video so we can address the issue clearly. We will send a replacement if the customer requests for one.
Mibo Store has a 30 day money back guarantee for all orders placed through mibostore.com. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more information you can see our Return Policy.
